Phil Diver celebrates 10 years at the helm of CTC

Phil Diver reached an important milestone last week when he celebrated 10 years as CEO of CTC.

I’ve had the pleasure of working with Phil for the whole 10 years, having started with CTC the previous year in 2005. It’s been a great journey watching and being part of the centre “pivoting” (as Phil describes it), when we’ve changed direction because of government changes or to respond to the needs of industry.

Under Phil’s stewardship, we’ve seen 10 years of continuous profit, almost 100% occupancy across the precinct, implementation of new initiatives such as Hot Leasing and Safety Series Seminars, continued certification of our Integrated Management System to meet international standard requirements for Quality, Safety and Environment, recognition as a leading provider of employment programs under the Skilling Queenslanders for Work program and adoption of worker well-being initiatives that benefit the whole precinct.

Phil is passionate about equity, whether it’s social, gender or cultural. Evidence of this is the 50:50 gender balance at CTC, recognition as a Breastfeeding Friendly Workplace with a dedicated Breastfeeding Room, a Prayer Room available for staff and students and as a signatory to the “Racism. It stops with me campaign”.

Worker well-being is another area that has been front and centre for Phil recently. For several years we have been offering a number of activities such as group fitness sessions, preventative health monitoring (skin and hearing checks, flu vaccinations) – all provided at no cost to tenant staff.

But recognising the importance of maintaining a healthy workforce and knowing the cost of this for small businesses, Phil wanted to adopt an holistic approach to wellbeing that would look after the body, heart, mind, spirt and self – creating a “whole-hearted-you”. Launching a gym in March that would be available to tenant staff 24/7 was just the beginning. A number of tenant staff participated in a Mindfulness Course delivered right here at CTC and some are even joining us for our daily meditation sessions!

Healthy eating is vital for maintaining good health, and so we have engaged a nutritionist to work with the Cafè to include healthier options on the menu and to deliver seminars about the importance of food and lifestyle.  This is all part of Phil’s “whole-hearted-you” philosophy!

Phil is on board with Malcolm Turnbull’s innovation agenda and will soon announce some exciting new initiatives that will see CTC recognised as a thought leader in the building and construction industry.

He is an enthusiastic blogger and I’d recommend his Burning Management blogsite. In his most recent blog, he has reflected on his time at CTC, and has managed to compare the role of a CEO with that of the Prime Minister! Makes for interesting reading in light of the recent close election result.

Congratulations Phil on reaching this milestone! It’s been a fabulous 10 years and I’m looking forward to many more to come!

Phil Diver brings Innovation & Creativity to CTC

CTC’s CEO Phil Diver was featured in the January edition of CEO Magazine.  You can download the full interview to read about how CTC and Phil Diver are injecting innovation and creativity into the training precinct to deliver a greater working environment for our clients.

Here is an extract of the story …

Since 1994, the Construction Training Centre (CTC) has been an important resource to Queenslanders, allowing for the delivery of high-quality training programs to upskill workers in the building and construction industry. Set on a 12-hectare campus, the organisation has purpose-built training facilities and equipment available for lease or short-term hire.

Phil Diver has been CEO of CTC since his appointment in 2006. Coming from a background in health, private equity, and consulting in Europe and the Middle East, Phil brings a fresh perspective to operations, and is always looking to ramp up the company’s innovation and creativity.

“In the kind of business that we run, you could argue about whether you really can be different, innovative, and exciting,” he says. “I have found that yes, you can. I really value the concept of creativity and getting that out of our team. If you’re in a creative industry, it is easy to innovate, but how do you do it in the seemingly staid environment of commercial leasing? Well, every place can have creativity, and we’ve demonstrated here exactly how you can do that.”

Phil understands through solid experience that a company has to have good, strong financial systems, policies, and procedures, but he also firmly believes that innovation and creativity need to be in the mix no matter what industry you’re in, and that they should never be overlooked.

“No one’s going to say, ‘We don’t want creativity’, but how you actually promote it and think outside the square is really important,” he says. “Our point of difference is really about the things that make people want to come here, and you can only attract those people if you have team members coming up with fresh ideas.”

You can download the full interview below…

A Business is Only as Strong as its Employees

A business is forever diversifying and developing and to support this growth, employee development is crucial. Investing in an employee’s skills not only benefits the individual, but the business as a whole.

1. Keep up with industry trends

The construction and industrial sectors are dynamic and ever-changing and ensuring workers are abreast of changes is crucial to their safety and productivity. Just as important, companies must comply with industry regulations and technology changes which can be achieved through ongoing worker training, ensuring their skills and knowledge are up-to-date.

2. Stay ahead of competitors

By advancing your worker’s skill-set your business will also move forward and remain competitive in the workplace. Well-trained workers will execute jobs safely and will work productively, assisting your bottom line.

3.  Staff retention

Investing in your workers demonstrates that they are valued and appreciated members of the team. When employees are acknowledged and supported, they are motivated to improve and strive for results in the workplace. Further to this, adding value through training for your staff will positively affect your reputation among prospective employees and your competitors.

CTC offers a dynamic, purpose-built training facility housing key resources and equipment to train your workers.

To learn more about what CTC has to offer, watch this video –

This is CTC

Careers Australia Motor Sport Day

Love the rev of an engine? Do you dream about being a big time race car driver? Well Careers Australia has just the event for you!

Careers Australia are holding a Motor Sport Day this Saturday, the 19th of September from 11 AM to 3 PM at their Salisbury campus here at CTC.

The event will showcase Hot Rods, Drift Cars, Speedway Cars, Off-road cars, a Formula 5000 race car and burnout cars for those who are motoring enthusiasts.

Drag racing legend Peter Bray from the Bray Racing Team will be attending, and talking about his experience in the racing industry.

Travis Rosewarne, Automotive Trainer from Careers Australia, believes the event will be a great success.

“We are hoping for around 500 people to attend the event, and hopefully it will get people interested in the automotive trade”, he said.

Travis discussed the reason behind the creation of the event. Capture

“We found there is a big attrition rate among apprentices actually departing the trade. They feel like there is nothing else that can be done once they finish their training. We wanted to show them the different things they can aspire to do”, he said.

“Having people like Peter Bray and Ken James (Formula 5000 Driver) at the event will show what you can become in the trade, and the different areas you can get into”, he said.

Travis hopes people will be excited to attend and become interested in a career in the automotive industry.

“It’s just a cool way to showcase all the different things that are happening in this industry, in a unique environment”, he said.

“You don’t ever get to see all the cars we have on display in the same spot, at the same time”, Travis said.

A pit crew challenge will take place at 1 PM, where all who dare can test their skills at removing, rotating, and refitting wheels the fastest, in order to win 2 tickets to a Careers Australia
Advanced Technical training night.

All are welcome to attend, whether you are in the industry, or just enjoy looking at racing cars.

So keep this Saturday free, and head down to Careers Australia’s building at CTC for the thrill of a lifetime!

For more information visit the Motor Sport Day website



Punching Above Your Weight

BSI Triple Assurance Mark 9001 14001 18001 CMYKI’m old enough to remember when boxing was real legit. The fighters were fit, the purses weren’t outrageously huge and as contests they were classic examples of the best the sport could offer. Sadly the sport is in decline and nowadays crowds seem to be drawn more to UFC and other mixed fighting forms where rules and finesse seem to play second fiddle to brutality. I can recall over the years some exceptional fighters who were capable of boxing up a weight range. Regrettably with the decline in boxing has also come a decline in language and sadly ‘punching above your weight’ has now come to mean in today’s zeitgeist someone (generally a man) who appears to be mismatched in physical appearance compared to their partner. How shallow we have all become!

Well I’m here to breathe fresh meaning back into this expression. We are going to take this back from those who have hijacked it to reflect the sometimes wafer thin veneer that makes up modern life. The challenge is, however, what examples of punching above your weight can we now proffer? Where are the credible stories of those who genuinely have done what wouldn’t seem possible given their size and scale?

Well…look no further than CTC’s recent re-certification of its integrated management system that meets the international standards for quality, environment and workplace health and safety. Almost without fail the domain of much larger companies, ISO certification is a tough and externally audited and certified system to meet standards set by the International Standards Organisation (ISO).

It’s a big deal getting one. Quite a few companies have sought to get ISO9001 the international standard for quality. It might be they needed it to win a government or international contract. They might have just wanted to ensure they can meet and exceed customer expectations and show continual improvement. Either way it’s a big deal and not easily achieved.

So think about CTC’s achievement in holding three ISO standards for quality, the environment and work health and safety (ISO9001, ISO14001 and OHSAS18001/ASNZS4801 to be precise). First certified in July 2012 we have been working on improvements across all aspects of our operation and bedding in and maturing our system since then. It is now a fundamental part of our DNA.

It’s how we do things around here and everyone is involved from the top to the bottom of the organisation. Not that that is far mind – there’s only nine of us.

And then in June, after three years from initial implementation, we were due for a full recertification assessment of our management system.

And that is where the term ‘punching above your weight’ really starts to resonate. That is not to say there wasn’t some trepidation within the team when we were confronted with three full days of having our system scrutinised every which way by the external auditor from the BSI.

You can argue about the quality of their cricket team or how rubbish their weather is but you can’t deny the Brits know how to audit your system and find any flaws or weaknesses.

But we went one up in this Ashes stoush because we came through entirely unscathed with praise by the auditor on the sophistication of our systems and our commitment to continuous improvement and re-engineering to constantly keep ahead in delivering for our customers, keeping our site safe and protecting the environment.

The auditor commented that he had not seen a system as well integrated into the day to day work processes and he included in this all of the large companies he has audited. In fact, if I recall correctly, he might just have said we ‘punch well above our weight’ in this respect!


Our CEO, Phil Diver has written a post reflecting on our performance in meeting our environment goals and objectives

CTC_Russ Hall Park_Green Army_CBP_215 In April last year, I wrote about the environment and our impact upon it when I rather disappointedly found myself, a self-professed ‘greenie’, with an impost on the earth well beyond one person. In fact if memory serves me right I consume about 2.3 times.

For the one planet thing to work we all need to consume just one person’s worth of stuff. Our response to such information is I think a bit like dieting. As long as the morning weigh-in has you dropping in weight then it’s easy to keep the momentum going. If you plateau or go up, the tendency is to give up sometimes regarding your own efforts as too insignificant or immaterial to actually affect the change you would like to make. So it goes with the environment.

Working in a small enterprise, and when I say small, at nine staff we are small, there is the tendency to take the losing weight approach and give up, reflecting whatever we do would be so small as to not make one iota of difference anyway.

It’s too easy to rue the fact that we are not managing Rio Tinto where we could make a real impact and just go back to the way things have always been. There are now quite a few reasons why it is the small companies that are making the biggest changes.

Firstly the big disruptions are coming from the small players not the big ones. Only this week KPMG is reported in the Australian Financial Review (3rd June 2015) as disrupting itself so that the small fleet of foot players don’t disrupt it out of business. Small leading the large. I draw a lot of inspiration from this.

Another reason the smaller player can punch above their weight in the environmental sustainability stakes is because their decision-making hierarchies are so small. If we decide on something at our Team meeting Wednesday, I am surprised if by the Monday we haven’t cracked it or made a pretty solid start on it.

It is much easier at our end of the management spectrum to try out ideas for sustainability. If they work fine you keep them. If they don’t move on to something else that does. The final reason that springs to mind is that big impacts are really only the aggregation of smaller steps made by the many. If every house reduced its energy consumption by 15% it would have a much greater impact than one or two large businesses doing the same.

It’s with this spirit in mind that CTC continues to forge ahead with green initiatives to achieve our goal of minimising the impact we have on the environment and enhancing sustainability.

We’ve done the low-hanging fruit like solar panels and waterless urinals. We have worked in partnership with the Oxley Creek Catchment Association (OCCA) to help remediate the waterways that bisect our property.

More recently we painted six portico roofs in different paints to demonstrate the difference this can make to ambient temperature. We are about to measure the results which should show a reducing temperature beneath each surface; the hottest being our standard Colourbond colour, next hottest being the Standard Colourbond colour in a special heat-reflecting coating and least hot white heat reflecting paint. This is the building acting as an educator in its own right. This is the Living Laboratory working for real.

Our Hot Leasing initiative, which is a prime example of the share economy, is another initiative where sustainability plays a key role. The optimal utilisation of space is good for the environment – the embodied energy alone is spread across a number of users who might otherwise have sought other premises, multiplying the carbon footprint many times over. In addition we have been on a tree-planting crusade and are now in the position where our office, our café and the Hot Leasing area are carbon neutral. This means anyone delivering their training from this location can be assured that their carbon impost on the environment has been offset. Good for the environment good for their customers.

Indoor air quality is another concept where smaller companies can take a lead without it costing much. All it needs is a generous allocation of plants within the working environment. Not only is an abundance of plants aesthetically pleasing, but their ability to capture and store away nasty volatile organic compounds (VOCs) from paints and adhesives, lead from LED screens, formaldehyde from our joinery and improve oxygen levels is quite amazing. The proof of the pudding should be realised through improved wellness levels, reduced sick days and possibly even better creativity in the workplace. To measure what a difference introduction of plants means we have commenced measurement of the atmosphere within the office in the absence of plants and will be re-measuring air quality after they have been in place for a few weeks. We wait with bated breath to see the impact (pun intended).

So next time you are considering your own small enterprise and despairing that you can’t do much, consider what little things you actually can do that will, when compounded with the millions and millions of other small enterprises worldwide, make a real difference. Our grandchildren will thank us for it. That’s enough pontificating from me for one day. Time to close down my computer and screen, oh and flick the switch to override the standby function while I’m at it…small things…..

Risks associated with Elevated Work Platforms topic of discussion at Safety Seminar

Fatalities caused by crush injuries and falls from elevation continue to be a leading cause of death for construction workers.

Many operators are unaware of the potential to be catapulted from an elevated working platform (EWP) or of electrocution when inadvertently coming too close to power lines. Crushing injuries have occurred, including a fatality, when operators are pinned between the machine and another obstacle or fixture.

An industry breakfast at The Construction Training Centre will provide a forum to discuss dangers associated with the operation of an elevated work platform and reinforce the critical steps an operator must take to reduce the likelihood of potentially deadly falls, crushing injuries or electrocutions.

The event has been endorsed by the Elevating Work Platform Association of Australia Inc., the peak body responsible for ensuring high standards of equipment, safety and reliability around elevated work platform operations.

Industry experts from Workplace Health & Safety Queensland, the Elevated Work Platform Association of Australia and the Griffith University Institute of Educational Research will share their knowledge and lead a panel discussion.

Representatives from small and large construction companies, hire companies, unions, government, equipment suppliers and registered training organisations are expected to attend.

The Construction Training Centre CEO Phil Diver said the event is vital for business owners and contractors to understand their workplace health and safety obligations.

“If you have sites that use elevated work platforms or you are involved in their supply, you need to be able to spot a problem and carry out the proper risk assessment, so this breakfast is a must,” Mr Diver said.

“You will learn the critical steps an EWP operator must take to reduce the likelihood of potentially deadly falls, electrocutions or crush injuries”.

“And attendees can see first-hand what CTC’s cutting edge Hot Leasing facilities have to offer in elevated work platform and other safety training.”

This CTC Safety Series Industry breakfast will be held on Wednesday 25 February from 7:00am to 8:30am.

To RSVP click here or to find out more information contact or phone on 3216 6711 before 20 February.

For more information on CTC’s Hot Leasing training facilities visit

2013/2014 Annual Report available now

The Construction Training Centre’s Annual Report for 2013/14 is available now for download.

In his Chairman’s Report, Peter Lyons describes how once again a sound financial result was achieved while building on the realignment of the business to better meet the needs of industry.

“With the re-alignment of the business in 2012/13 behind us, 2013/2014 saw CTC implement the Hot Leasing initiative which has been subject to much discussion in the period leading up to its launch,” Mr Lyons said.

“CTC set out to open a world-class high-risk work licensing training centre based on the concept of collaborative consumption.  This is where CTC assumes the capital risks associated with the delivery of an RTO’s High Risk Work Licence and Safety training by providing and maintaining the plant, equipment and facilities required, and hiring these assets out on a short-term flexible basis to multiple users.”

“We realised our goal on 29th April when the Minister for Education, Training & Employment, Hon. John-Paul Langbroek launched Hot Leasing.  The launch coincided with CTC’s 20th anniversary – the double celebration acknowledging CTC’s commitment to providing leading-edge training facilities that enable us to connect with a larger number of training organisations than those who have a permanent tenancy with us,” Mr Lyons continued.

Other highlights describe how we refreshed the CTC brand during 2013/14 and launched a new website to reflect CTC as a vibrant training hub for industry.  The by-line “everything that any organisation or individual worker could need to conduct, or participate in, specialist industry training … in one place” was rolled out via various digital marketing channels during the year.

It has been a very creditable performance in 2013/14 and one in which the industry should take a lot of pride as well.  The Centre is increasingly positioned to achieve its mission of “equipping people with the skills they need for the future, to develop the Queensland building and construction industry with the highest quality workforce and specialist knowledge.”

“I commend this report to you and encourage you to engage with us through our digital channels as we continue to provide added value to the Industry”, Mr Lyons said.

Download the annual report here:  2013/2014 Annual Report

Read the audited Financial Results here:  Audited Accounts 2013-14

Cleanup continues after the storm

It’s been nearly a week since the storm hit Salisbury last Thursday where winds reaching 140 km/hr caused significant damage across the precinct.  Tony and the maintenance team have been hard at work repairing damage to buildings where they can, removing trees blown over in the cyclonic winds and cleaning up debris across the site.  The insurance assessor has visited, and contractors have been contacted to arrange repairs.  With so much damage across Brisbane, it may be some time before we are back to normal.  We appreciate the support and patience shown by our tenants and customers as well deal with the clean-up.

By now all the damage has been identified (see list below).  No building was left unscathed, and our focus has been on repairs to ensure the continued safety and security for people and businesses who operate out of the centre.

We think this video demonstrates why there was so much damage!

10, Lifting Skills

  • Water damage to plasterboard, ceilings and light fittings, carpets, some computers.
  • Holes in southern facia board due to hail damage.
  • Power has been isolated at the main switchboard by our electrician.

 Ian Barclay Building

  • CTC office door, glass broken and damage to door closer.
  • Door closer on western end of Ian Barclay Building requires adjustment or replacement.
  • Water damage to ceiling in foyer and security camera.
  • Café shade awning stabilizer cables damaged.

Building 1

  • Trim on Biga sign insecure, has been taken down to make safe but needs to be re-installed.
  • Smoking area awning has become detached and requires reinstalling. Damage has been found, large hole in awning.
  • Damage to paintwork on portico western end.
  • Large gates to Building 1 centre area damaged.
  • Two power tools have been water damaged, they have been tagged “out-of-service”.

Building 3

  • Water in new classroom, carpets  very wet.
  • Damage to one desk and a storage cupboard.
  • Gutter hanging down on western end corner, CTC maintenance has refitted it to make safe.
  • Some insulation between buildings has fallen down due to water saturation
  • Damage to awning, 1 hole found.

Building 4

  • Slight water damage to some ceiling tiles and one light fitting had water in it.
  • Power had to be isolated early morning due to reports of smoke.
  • Damage to paintwork on portico’s.

Building 7

  • Damage to ground floor office carpets, built-in office furniture.

Curlew Room

  • Broken window, has been boarded up.
  • Internal blinds damaged.
  • Shade cloth on windows damaged. 

Building 6

  • Fence down, requires repair and reinstalling.
  • Water damage to 2  computers in western end office.
  • Drains are clogged due to excess  runoff from neighbouring properties, they will require pressure blasting.

Building 9. BLP

  • Broken window
  • Wet carpets in various areas
  • Power had to be isolated due to water in some light fittings
  • Antenna damaged and light fitting broken rear outside eating area.

Blue Storage shed (BERT)

  • Updated-Gutter damaged and hanging loose.


  • Several trees down and damage to concrete garden eding on Beaudesert Road frontage
  • Tree down by Ian Barclay Building staff car park
  • Tree down on border between school and CTC. We need to contact new owners to be made safe. May damage fence between properties.


  • Several vehicles suffered hail damage.


Preparing for the G20

g20logoThe G20 Leaders Summit 2014 will be held in Brisbane on Saturday 15th and Sunday 16th November. Approximately 12,000 visitors are expected to arrive in the city for the event and mass public protests are predicted. The security operation for the G20 is the most significant in Australia’s history.

We are committed to ensuring the safety of all workers employed by the various businesses that operate out of CTC.  The following briefing provides important information for all staff who may have business in the Brisbane CBD.

Security areas

Brisbane city will be divided into two specific areas:

Restricted (blue)

  • The areas will be clearly defined
  • Delegates will be staying or working in these areas
  • Only authorised delegates, media and staff will be allowed access to these areas

Declared (red)

  • Directly outside restricted areas
  • Movement through declared areas will be unrestricted, unless motorcades are travelling on these roads

The greatest disruption is expected to occur between Friday 14th and Sunday 16th November. Friday 14th November has been declared a public holiday.

Top 5 things you need to do if entering the security area …

  1. Prepare for extra travel time, you may need to leave an hour or two earlier than usual
  2. Don’t travel with any restricted items (eggs for example), see the full list here
  3. Help keep traffic moving – if you must drive, clean out your car in case you are stopped and searched
  4. Keep up to date, follow the Queensland Police Service on Facebook, save their website, or add the official G20 site to your favourites.
  5. Ensure you have these items on you at all times:
  • Your business card
  • A form of photo identification
  • Work mobile (keep fully charged)
  • Personal mobile (keep fully charged)
  • Phone chargers

How the G20 will impact you

From Monday 10 November, if you enter the security area you are likely to experience the impacts of the G20, such as increased security presence and longer journey times. It is likely that most major routes in the CBD will be closed or have restricted access.

How we have prepared for the G20

We have developed detailed action and contingency plans, activated additional security procedures and delivered a range of training to our staff.

  • We will lock the three entrance gates from 7:00pm, Thursday 13th November until 5:30am, Monday, 17th November.  Please note your tenancy key will not open these padlocks.  If you need to access the centre during this time, please advise the CTC urgently so special arrangements can be made.
  • Security patrols will be doubled during the long weekend.
  • Bomb threat and emergency response training has been completed
  • Fire Evacuation Coordinators have received refresher training.

We have provided the following resources to you in preparation for the G20:

  • Map of the restricted areas
  • Copy of the Queensland Police G20 Information Brochure.

What you need to do to prepare for the G20

Please be ready for the possible impacts of the G20 from Monday 10th November, especially if will be entering the security area:

  • Carry all necessary items with you, such as fully charged phones and ID
  • Ensure you have adequate medical supplies in the case of an emergency
  • Check your mobile phones to confirm your emergency contacts are correct and saved with NOK (next of kin) at the beginning of each person’s nam
  • Plan ahead with your personal and family arrangements (e.g. do you need to change your regular childcare, or school pick-up plans?)
  • During the week commencing Monday 10th November, consider if it is essential that staff make or attend meetings within Declared (red) areas
  • Consider rearranging meetings located in the Declared or Restricted (blue) areas for the week commencing Monday 10th November
  • Advise staff not to travel through the CBD to reach a destination for a meeting
  • If you live in the declared area, identify someone you could stay with in the event of an emergency
  • Plan all your journeys, allow for extra travel time and travel light.

Thank you to Davidson Recruiting who developed this communication strategy and allowed it to be shared.